privacy policy

Introduction

Corallo Ltd, trading as Hera Restaurant (“we,” “us,” or “our”), is committed to protecting and respecting your privacy. This policy outlines the basis on which we collect, use, and process any personal data we obtain from you or that you provide to us when you visit our website herarestaurant.co.uk or visit us at our location at 4 Arber Way, Stratford, London, England, E20 1JS.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

Information We Collect

We may collect and process the following data about you:

Personal Identification Information: Name, email address, phone number, postal address, and other contact details you provide to us when making reservations, inquiries, or signing up for our newsletter.
Transaction Information: Details of your dining experience and any purchases made through our website or at our restaurant.
Technical Information: IP addresses, browser type, device information, and data collected through cookies.
Usage Information: Information on how you interact with our website, such as pages viewed, and links clicked.

How We Use Your Information

We use the information we collect for the following purposes:

To process reservations and manage your dining experience.
To respond to inquiries, provide customer service, and handle any requests you make.
To send you marketing communications (only if you have consented to receive them).
To analyse and improve our website and services.
To comply with legal obligations and prevent fraud.

Legal Basis for Processing Personal Data

We rely on the following legal grounds to process your personal data:

Consent: When you have given us clear consent to process your data for a specific purpose, such as receiving marketing communications.
Contractual Necessity: To perform a contract with you, such as processing your reservation or order.
Legal Obligation: To comply with applicable laws and regulations.
Legitimate Interests: Where processing is necessary for our legitimate interests and does not override your rights.

How We Share Your Information

We may share your information with:

Service Providers: Third-party vendors who assist us with our business operations, such as reservation systems, payment processors, or email marketing platforms.
Legal Authorities: When required by law, regulation, or legal process.
Other Parties: If we undergo a business transition, such as a merger, acquisition, or asset sale.

We do not sell, rent, or trade your personal information to any third parties for marketing purposes.

International Transfers of Personal Data

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure that appropriate safeguards are in place to protect your data in accordance with GDPR standards.

Data Retention

We retain your personal data only as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

Right to Access: You can request access to the personal data we hold about you.
Right to Rectification: You can ask us to correct any inaccuracies in your data.
Right to Erasure: You can request that we delete your data under certain conditions.
Right to Restrict Processing: You can request that we limit the processing of your data.
Right to Data Portability: You can request a copy of your data in a commonly used format.
Right to Object: You can object to our processing of your data for certain purposes.

To exercise any of these rights, please contact us at the details provided below.

We use cookies and similar technologies to improve your browsing experience on our website.

Security

We take appropriate measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no internet transmission is completely secure, so we cannot guarantee absolute security.

If you have any questions, comments, or concerns about this privacy policy or our data practices, please contact us at:

Address: Corallo Ltd, trading as Hera Restaurant, 4 Arber Way, Stratford, London, England, E20 1JS
Email: stretford@herarestaurant.co.uk

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page, so please check back periodically to stay informed of our practices.

Last Updated: 4^th November 2024